Finance Manager will have complete oversight and responsibility over financed transactions for the Construction division. This includes managing relationships with lenders including Cat Financial to understand the best rates available for our customers. This role will also take into account documentation fees with the goal of maximizing returns amongst lenders. The finance manager will set the stage with lenders and manage rate and relationships to give us the best options. The Altorfer Construction bullpen will continue to quote financing. The Finance Manager will take ownership of bringing funding to closure once the apps are submitted and approved. This position will be responsible for managing this new mandate prior to delivery of compact machines, or GCI machines with new customers.  In case of national program, no machines will deliver until documents are signed and merchandising support can be claimed.

• Create and manage relationships with known construction industry lenders including Cat Financial.
• Build relationships with regional lenders and credit unions near construction locations.
• Create rate tables for distribution to MSRs and Sales Coordinators.
• Track and bring to closure all outstanding finance documents prior to delivery.
• Maintain a list of machines sold with financing, awaiting funding and present this to management weekly.
• Streamline the machine financing process within Altorfer to create a better experience for our customers.

Additional Responsibilities:

• Adhere to company policies, procedures and regulations.
• Enable Altorfer to achieve its safety objectives by promoting a positive safety culture and adhering to all company safety policies, procedures and practices.
• Report any unsafe acts or conditions.
• Deliver Altorfer’s customer experience vision with an “Attitude of Service” for all internal and external customers on a consistent basis.
• Strive to improve processes at every available opportunity.
• Other duties and special projects as assigned.

• Excellent written and verbal communication skills.
• Military and veterans encouraged to apply.
• Must be able and willing to travel when needed.
• Proficient with Microsoft Word, Excel, and working financial calculations.
• Must be able to effectively present information in one-on-one and small group situations to management and other employees of the organization.
• Background in bank lending, equipment finance, or automobile finance preferred.
• Bachelor’s degree in finance, accounting, or related business field required.
• Must have a valid driver’s license and clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate).

This position will work in an office environment.  Travel is required roughly 50%.  May, on a continuous basis, sit at desk for a long period of time; talk on the telephone and write or use a keyboard to communicate through written means. Must be able to walk, bend, lift up to 20lbs. Candidate must be flexible to work varying schedules and hours as needed. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 

Why Work for Altorfer? 

At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the “A-Team” and is critical to our success. Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with. 

Finance Manager will have complete oversight and responsibility over financed transactions for the Construction division. This includes managing relationships with lenders including Cat Financial to understand the best rates available for our customers. This role will also take into account documentation fees with the goal of maximizing returns amongst lenders. The finance manager will set the stage with lenders and manage rate and relationships to give us the best options. The Altorfer Construction bullpen will continue to quote financing. The Finance Manager will take ownership of bringing funding to closure once the apps are submitted and approved. This position will be responsible for managing this new mandate prior to delivery of compact machines, or GCI machines with new customers.  In case of national program, no machines will deliver until documents are signed and merchandising support can be claimed.

• Create and manage relationships with known construction industry lenders including Cat Financial.
• Build relationships with regional lenders and credit unions near construction locations.
• Create rate tables for distribution to MSRs and Sales Coordinators.
• Track and bring to closure all outstanding finance documents prior to delivery.
• Maintain a list of machines sold with financing, awaiting funding and present this to management weekly.
• Streamline the machine financing process within Altorfer to create a better experience for our customers.

Additional Responsibilities:

• Adhere to company policies, procedures and regulations.
• Enable Altorfer to achieve its safety objectives by promoting a positive safety culture and adhering to all company safety policies, procedures and practices.
• Report any unsafe acts or conditions.
• Deliver Altorfer’s customer experience vision with an “Attitude of Service” for all internal and external customers on a consistent basis.
• Strive to improve processes at every available opportunity.
• Other duties and special projects as assigned.

• Excellent written and verbal communication skills.
• Military and veterans encouraged to apply.
• Must be able and willing to travel when needed.
• Proficient with Microsoft Word, Excel, and working financial calculations.
• Must be able to effectively present information in one-on-one and small group situations to management and other employees of the organization.
• Background in bank lending, equipment finance, or automobile finance preferred.
• Bachelor’s degree in finance, accounting, or related business field required.
• Must have a valid driver’s license and clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate).

This position will work in an office environment.  Travel is required roughly 50%.  May, on a continuous basis, sit at desk for a long period of time; talk on the telephone and write or use a keyboard to communicate through written means. Must be able to walk, bend, lift up to 20lbs. Candidate must be flexible to work varying schedules and hours as needed. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 

Why Work for Altorfer? 

At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the “A-Team” and is critical to our success. Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with. 

Finance Manager will have complete oversight and responsibility over financed transactions for the Construction division. This includes managing relationships with lenders including Cat Financial to understand the best rates available for our customers. This role will also take into account documentation fees with the goal of maximizing returns amongst lenders. The finance manager will set the stage with lenders and manage rate and relationships to give us the best options. The Altorfer Construction bullpen will continue to quote financing. The Finance Manager will take ownership of bringing funding to closure once the apps are submitted and approved. This position will be responsible for managing this new mandate prior to delivery of compact machines, or GCI machines with new customers.  In case of national program, no machines will deliver until documents are signed and merchandising support can be claimed.

• Create and manage relationships with known construction industry lenders including Cat Financial.
• Build relationships with regional lenders and credit unions near construction locations.
• Create rate tables for distribution to MSRs and Sales Coordinators.
• Track and bring to closure all outstanding finance documents prior to delivery.
• Maintain a list of machines sold with financing, awaiting funding and present this to management weekly.
• Streamline the machine financing process within Altorfer to create a better experience for our customers.

Additional Responsibilities:

• Adhere to company policies, procedures and regulations.
• Enable Altorfer to achieve its safety objectives by promoting a positive safety culture and adhering to all company safety policies, procedures and practices.
• Report any unsafe acts or conditions.
• Deliver Altorfer’s customer experience vision with an “Attitude of Service” for all internal and external customers on a consistent basis.
• Strive to improve processes at every available opportunity.
• Other duties and special projects as assigned.

• Excellent written and verbal communication skills.
• Military and veterans encouraged to apply.
• Must be able and willing to travel when needed.
• Proficient with Microsoft Word, Excel, and working financial calculations.
• Must be able to effectively present information in one-on-one and small group situations to management and other employees of the organization.
• Background in bank lending, equipment finance, or automobile finance preferred.
• Bachelor’s degree in finance, accounting, or related business field required.
• Must have a valid driver’s license and clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate).

This position will work in an office environment.  Travel is required roughly 50%.  May, on a continuous basis, sit at desk for a long period of time; talk on the telephone and write or use a keyboard to communicate through written means. Must be able to walk, bend, lift up to 20lbs. Candidate must be flexible to work varying schedules and hours as needed. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 

Why Work for Altorfer? 

At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the “A-Team” and is critical to our success. Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with. 

Assist customers with part sales in a friendly, professional, and efficient manner via phone, email or in person at the counter. This position will discuss specials and benefits of alternative solutions to customers.

Primary responsibilities include the following for the Parts Department:

• Look up part numbers in equipment parts books or online resources and assist customers.
• Assist with customer parts counter sales processing.
• Advise customers on additional related parts during parts ordering.
• Complete required paperwork and computer data entry.
• Assist Product Support Reps, Inside Sales Reps, and Sales Reps on parts ordering. 
• Participate in all training programs that are made available.
• Other duties as assigned

• Must be a self-starter with good time management, planning, and organizational skills with a commitment to detail.
• Military or veterans encouraged to apply.
• Previous parts counter or shop experience for a heavy equipment dealer a plus.
• Must have a positive attitude and excellent customer service skills.
• Strong computer skills required and familiar with programs such as: UPS Worldship, Word, Excel and Outlook.
• Excellent communication skills (written, e-mail, and verbal) are necessary.
• Must be able to handle general math calculations with money, weight measurement, volume, and distance.
• Able to lift 75 lbs.
• Must be able to work with minimal supervision.
• High School Diploma or equivalent is required.
• Must have a valid driver’s license and clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate).

This position works in both office and warehouse environments. May, on a continuous basis sit at a desk for long periods of time, answer phone calls and write or use a keyboard to communicate through email. May on a continuous basis, walk, bend and lift up to 75 pounds. The wearing of approved safety equipment (i.e. safety glasses with side shields and steel toe footwear) is required. Noise level in the office is usually low and the noise level in the warehouse may range from low to moderate. Must be flexible during peak season working overtime as needed. Occasional local travel may be required. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 

Why Work for Altorfer? 

At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the “A-Team” and is crucial to our success. Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with. 

This position is responsible for all aspects of Equipment Management Services for Altorfer.

• Monitoring machines for PM services due, opening work orders, ordering parts for different types of contracts.
• Customer communication regarding the and maintenance of their equipment.
• Contract creation for Customer Value Agreements both new agreements and renewals.
• Ensure Dealership services meet or exceed customer expectations and help resolve customer issues.
• Promote safety and environmental responsibility and travel as needed for business purposes.
• Other duties as assigned

• Successful completion of a formal technical school degree or equivalent experience preferred but not required.
• Previous background in Construction or Agriculture preferred.
• Computer literate required. Must be familiar with programs such as Microsoft, Excel, Access, Outlook and clear understanding of Caterpillar & Cat Financial merchandising programs.
• Ability to follow all safety rules and wear proper safety equipment in the shop/warehouse.
• Must be a self-starter with good time management and ability to multitask.
• Excellent planning & organizational skills required
• Must be able to work in a fast-paced environment and possess excellent customer service skills.
• Excellent communication skills (written, e-mail, and verbal) are necessary.
• Must be able to lift up to 75lbs.
• High School Diploma or equivalent is required.
• Must have a valid driver’s license and clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate).

This position works in an office and warehouse/shop environment. May on a continuous basis walk, bend and lift up to 75lbs. May be required to wear appropriate safety equipment (IE- Safety glasses or side shields) when needed. The noise level in the warehouse/shop environment is usually moderate to high and office environment noise level is usually moderate to low. May intermittently sit at a desk for a period of time to answer telephone calls and write or use a keyboard to communicate through email. Must be flexible to work varying schedules and hours as needed. 30% of travel is required. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 

Why Work for Altorfer? 

At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the “A-Team” and is critical to our success. Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with. 

Field supervisor is accountable for the dispatch, efficiency and discipline of all field technicians assigned to them. They must possess a deep knowledge of construction equipment repair processes and dispatch organizational skills. Customer relations and customer satisfaction are also key ingredients of the job.  

The Field Service Supervisor is responsible for all field service activity in his territory . Responsibilities include the following.

• Exemplify our Corporate Values of Integrity, Customer Focus, Accountability and Teamwork
• Provide leadership and direction as required to achieve the highest levels of customer satisfaction, employee engagement and profitability
• Conduct regular meetings to coordinate activities, provide guidance, gather information and communicate company strategy
• Manage work-flow and scheduling to achieve the highest levels of customer satisfaction and shop efficiency
• Manage service, repair and reconditioning of machines and components in the field.
• Manage field service customer communications
• Manage the work order process from opening jobs through job invoicing
• Develop quotes for complex jobs and quote approvals
• Consistently enforce work rules and company policies
• Effectively manage all Work In Progress (WIP)
• Conduct semi-annual performance reviews for all direct reports
• Ensure operations conform to industry and company performance metrics and benchmarks
• Occasionally participate in sales calls with Sales Reps.
• Perform all safety inspections on field vehicles and current employee safety programs.
   
  

• 5 years experience as a service technician in the heavy equipment field or related fields, military, or diesel technology trade degree
• Minimum of at least two years demonstrated previous management and/or leadership experience
• Advanced user of all Microsoft Office products to include Excel
• Working knowledge of Caterpillar programs, DBSi, SIMS 2 and PSEL a plus
• Working knowledge of DSI dispatch system a plus 
• Ability to understand, interpret and leverage performance metrics related to efficiency, productivity, profitability, safety, market share, resource deployment and general operations
• Exceptional communication, management, leadership and interpersonal skills
• Working knowledge of MSHA, OSHA and EPA regulations as they relate to the industry

This position works in an office environment and in service shop environment. May, on a continuous basis, sit at a desk for a long period of time; answer telephone calls, write or use a keyboard to communicate through written means. May on a continuous basis be on shop floor supporting service operations. Must be required to wear appropriate safety equipment (IE- Safety glasses or side shields, safety boots, gloves) when needed. Noise level in the shop environment is usually moderate to high and the noise level in the office environment is usually low. Must be flexible to work varying schedules and hours as needed. Occasional local travel may be required. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 

Why Work for Altorfer? 

At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the “A-Team” and is critical to our success. Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with. 

• Team manage & dispatch Field Service department consisting of 19 field technician personnel.
• Provide leadership to ensure safe, efficient and productive operations, while maintaining a high level of customer satisfaction.
• Assist customers and technicians on repairs and define the scope of work to ensure expectations are met.
• Demonstrate strong customer communication & developmental skills as well as the ability to manage and motivate a large, diverse workforce.
• Work with field personnel, PSSRs, and customers in support of opening work orders and seeing them through to invoice
• Develop long range plans and budgets for growing the service business.
• Oversee technician productivity and performance including conducting annual reviews, administering disciplinary action as necessary, promoting safety in the workplace and helping to lead technical and professional development.
• Perform other duties as assigned.

• 2-4 year college degree in business or 2 years’ experience in service related setting, Caterpillar Heavy Equipment experience necessary.
• Experience in DBS, SIS, Vision Link, Service & Equipment Link networks is recommended.
• Knowledge of safety requirements and protocols, following company General Safe Work Practices as well as enforcing those practices.
• Must have the ability to express ideas and influence others in a positive manner to accomplish long term goals.
• Ability to write professional business communication by email or letter is required.
• Excellent communication skills (verbal and written) and customer service skills are needed.
• Must be able to work in a fast paced environment and willing to work extra hours when needed. Must be able to lift 75lbs.
• Computer literate, PC experience with programs such as Microsoft, Excel, Word, and Outlook is required.
• Must have a valid driver’s license and clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate).

This position works in an office environment and in service shop environment. May, on a continuous basis, sit at a desk for a long period of time; answer telephone calls, write or use a keyboard to communicate through written means. May on a continuous basis be on shop floor supporting service operations. Must be able to lift 75lbs. Must be required to wear appropriate safety equipment (IE- Safety glasses or side shields, safety boots, gloves) when needed. Noise level in the shop environment is usually moderate to high and the noise level in the office environment is usually low. Must be flexible to work varying schedules and hours as needed. Occasional local travel may be required. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 

Why Work for Altorfer? 

At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the “A-Team” and is crucial to our success. Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with. 

Performing at a high level. Having oversight of the shop & Field Service survisors. Keeping Customer Service in the for front. 

• Experienced, safety minded, team leader to manage the Heavy Equipment Service Department. Managing shop, field, and support personnel.
• Provide leadership to ensure safe, efficient and productive operations, while maintaining a high level of customer satisfaction.
• Demonstrate strong customer communication skills as well as the ability to manage and motivate a large, diverse workforce.
• Assist customers and technicians on repairs and define the scope of work to ensure expectations are met.
• Assist shop personnel, PSSRs, and customers with quoting, opening, closing and invoicing work orders
• Oversee technician and supervisory staff productivity and performance including annual reviews, administering disciplinary action as necessary.
• Promote safety in the workplace and help lead technical and professional development.
• Perform other duties as assigned.

• 2-4 year college degree or 10 years of Caterpillar Heavy Equipment repair experience. Previous supervisory experience helpful.
• Basic knowledge of diesel engine, hydraulic, electrical, and undercarriage systems.
• Knowledge of Caterpillar Equipment and Technical Training preferred.
• Must have the ability to express ideas and influence others in a positive manner to accomplish long term goals.
• Ability to write professional business communication by email or letter is required.
• Excellent communication skills and customer service skills are needed.
• Ability to work in a fast paced environment
• Must be able to lift 75lbs.
• Computer literate, PC experience with programs such as Microsoft, Excel, Word, and Outlook is required.
• Must have a High School Diploma or equivalent
• Must have a valid driver’s license with clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate).

This position works in an office environment and in the service shop. May, on a continuous basis, sit at a desk for a long period of time; answer telephone calls and write or use a keyboard to communicate through written means. May on a continuous basis be on the shop floor supporting service operations.  Noise level in the shop environment is usually moderate, and the noise level in the office environment is usually low. Must be flexible to work varying schedules and hours as needed. Occasional local travel may be required. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 

Why Work for Altorfer? 

At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the “A-Team” and is crucial to our success. Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with. 

POSTION SUMMARY: The Service Manager is accountable for all aspects of the Service Department and plays a vital role in the overall success of Altorfer in the territory. The Service Manager must possess a deep knowledge of construction equipment maintenance and repair, the skills necessary to ensure efficient shop operations and a continuous improvement mindset.

PRINCIPAL FUNCTIONS & RESPONSIBILITIES (including, but not limited to):

• The Service Manager is responsible for all Shop Service and support activities associated with the shop at one Altorfer Branch location.
• Exemplify our Corporate Values of Integrity, Customer Focus, Accountability and Teamwork
• Provide leadership and direction as required to achieve the highest levels of customer satisfaction, employee engagement and profitability
• Responsible for the Shop Service P&L
• Conduct regular meetings to coordinate activities, provide guidance, gather information and communicate company strategy
• Manage day-to-day activities of Service Department personnel
• Manage work-flow and scheduling to achieve the highest levels of customer satisfaction and shop efficiency
• Manage service, repair and reconditioning of machines and components
• Manage new and used equipment inspection, service and preparation for the Sales Department
• Manage shop customer communications
• Manage the work order process from opening jobs through job invoicing
• Develop quotes for complex jobs and quote approvals
• Consistently enforce work rules and company policies
• Effectively manage all Work In Progress (WIP)
• Conduct semi-annual performance reviews for all direct reports
• Ensure operations conform to industry and company performance metrics and benchmarks
• Occasionally participate in sales calls with Sales Reps.

SUPERVISORY RESPONSIBILITIES: Direct Reports: Service Supervisors, Service Writers, Service Clerks, Technicians, Helpers

EDUCATION/QUALIFICATION/EXPERIENCE:

• Bachelor degree with minimum of five years management experience in construction equipment service and repair, or a minimum of ten years of management experience in construction equipment service and repair.
• Experience as an Equipment Manager or Service Manager/Supervisor a plus
• Advanced user of all Microsoft Office products to include Excel
• Working knowledge of Caterpillar programs DBSi, DSI, SMIS 2 and PSEL a plus
• Working knowledge of CODA a plus

SKILLS/ABILITIES:

• Working knowledge of a P&L and financial statements
• Ability to understand, interpret and leverage performance metrics related to efficiency, productivity, profitability, safety, market share, resource deployment and general operations.
• Exceptional communication, management, leadership and interpersonal skills
• Working knowledge of OSHA and EPA regulations as they relate to the industry
• Ability to carry on effective communication with customers to maintain a high level of customer loyalty

Equal Opportunity Employer M/F/Disabled/Vets

PHYSICAL REQUIREMENTS/ENVIRONMENTAL CONDITIONS:

“C” Constantly (6-8 hrs/day), “F” Frequently (3-6 hrs/day), “O” Occasionally (up to 3hrs/day), or "NA" if not applicable.

This position manages the service department consisting of shop personnel. Responsibilities include being in the shop, walking the shop floors to manage and assist shop personnel. 

• Oversee technician productivity and performance including conducting annual reviews, administering disciplinary action as necessary, promoting safety in the workplace and helping to lead technical and professional development.
• Provide leadership to ensure safe, efficient and productive operations, while maintaining a high level of customer satisfaction.
• Assist customers and guide technicians on repairs and define the scope of work to ensure expectations are met.
• Demonstrate strong customer communication skills as well as the ability to manage and motivate a large, diverse workforce.
• Work with technicians, PSSRs, and customers in support of opening work orders and seeing them through to invoice.
• Develop long range plans and budgets for growing the service business.
• Perform other duties as assigned.

• 2-4 year college degree in business or 2 years’ experience in service supervisory setting.
• Previous engine, power train, hydraulic, service repair and maintenance knowledge.
• Experience in DBS and SIS networks preferred.
• Knowledge of safety requirements and protocols.
• Must have the ability to express ideas and influence others in a positive manner to accomplish long term goals.
• Ability to write professional business communication by email or letter is required.
• Excellent communication skills (verbal and written) and customer service skills are needed.
• Must be able to work in a fast paced environment and willing to work Saturdays when needed
• Computer literate, PC experience with programs such as Microsoft, Excel, Word, and Outlook is required.
• Must be able to lift 75lbs, stand of your feet and walk for long periods of times and climb on and off equipment when needed. 
• High School Diploma or equivalent is required.
• Must have a valid driver’s license with clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate).

This position works mainly in the service shop environment and some of the time in an office environment. May, on a continuous basis, be on your feet for a long period of time walking the shop; climbing on and off equipment to support service operations. May, sit at a desk in the office for a period of time to answer telephone calls and write or use a keyboard to communicate through written means. Noise level in the shop environment is usually moderate, and the noise level in the office environment is usually low. Must be flexible to work varying schedules and hours as needed. Occasional local travel may be required. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 

Why Work for Altorfer? 

At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the “A-Team” and is crucial to our success. Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with. 

Represent Altorfer at training update conferences and other training initiatives.

• Function as liaison with Caterpillar regarding technical and professional training.
• Assist in developing Altorfer’s training offerings for all employees to align with across the table initiatives.
• Schedule and conduct training classes on current products and ICC classes when needed.
• Drive prerequisite training for ILT classes.
• Maintain enrollment & enrollment deletions in Dealer Performance Center (DPC), assign DPC web training. Maintain training records & function as DPC Administrator for Altorfer.
• Other duties as assigned

• 2-5 plus years of previous experience as a training instructor, training employees required.
• Military & veterans encouraged to apply
• This position will include course design and development.
• Related Technical training and problem analysis experience in heavy equipment industry is required.
• Associates of Applied Science degree in Diesel Technology or related field. Bachelor’s Degree in Education/Training, Communications or similar program is preferred.
• Strong sense of urgency and strong customer service skills required.
• Must have strong organizational & time management skills with the ability to manage/prioritize multiple projects simultaneously.
• Proficiency in Microsoft Office is a must.
• Some travel is required.
• High School Diploma or equivalent is required.
• Must have a valid driver’s license and clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate).

This position works in an office and travels to other locations. May on a continuous basis walk, bend and lift up to 40lbs. May be required to wear appropriate safety equipment (IE- Safety glasses or side shields) when needed. The noise level in the office environment is usually moderate to low. May intermittently sit at a desk for a period of time to answer telephone calls and write or use a keyboard to communicate through email. Must be flexible to work varying schedules and hours as needed. 30% of travel is required. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 

Why Work for Altorfer? 

At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the “A-Team” and is crucial to our success. Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with. 

• MIG welding, flame cutting, print review, fabrication, fitting and measuring.
• Vertical, horizontal, overhead, uphill and out-of-position welding.
• Structural welding to high standards.
• Line Bore welding.
• Provide excellent customer service.
• Traveling to customer sites when needed.
• Other duties as assigned

• Must be skilled in all aspects listed in Basic Duties description.
• All applicants will be tested on Line Boring, MIG and stick. (This test will be out of position, all up hill and overhead).

• Must pass a welding test.
• Military and veterans encouraged to apply.
• Knowledge of and ability to interpret engineering drawings.
• Ability to lift 45-70 lbs.
• Ability to work for extended periods standing, reaching, kneeling and climbing.
• Basic computer skills are need especially with programs such as Microsoft, Excel, and Outlook.
• Must be able to travel to customer sites when needed.
• High School Diploma or equivalent is required.
• Must possess a valid driver’s license with clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate).

This position will work in the weld shop and may work in a Shop environment. Occasional jobs may take place on customer sites. May, on a continuous basis, walk, bend and lift up to 45-70lbs. The wearing of approved safety equipment (i.e. steel toe footwear, gloves and occasional respirator) is required. Noise level in the weld shop/mechanic shop may range from moderate to high. Must be flexible during peak season working overtime as needed. Occasional local travel may be required. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 

Why Work for Altorfer? 

At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the “A-Team” and is crucial to our success. Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with. 

Prepare, inspect, and clean all customer equipment and equipment returning from rentals.

• Keep wash bay clean and in compliance with EPA and Contamination Control Guidelines.
• Work closely with the Yard Facilitator and help out where needed.
• Responsible for the upkeep of the yard making sure it’s a safe environment at all times for employees and customers.
• Minor repairs to equipment plus other duties as assigned

• Basic knowledge of construction equipment or previous experience is required.
• Able to operate various types of earthmoving machines when needed for customers or move around in the yard.
• Forklift experience is required.
• Must be well organized and provide excellent customer service.
• Must be able to lift a minimum of 50 pounds.
• Able to work with minimal supervision and complete duties in a safe, fast paced manner.
• Ability to work overtime and some weekends when needed.
• Excellent communication skills (written, e-mail, and verbal) are necessary.
• Computer literacy required. Must be familiar with programs such as Microsoft, Excel and Outlook.
• High School Diploma or equivalent is required.
• Must have a valid driver’s license and clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate).

This position will work in an outside environment and may work in a Shop environment, exposed to elements of weather, paint and chemicals. May on a continuous basis walk, bend and lift up to 50lbs. The wearing of approved safety equipment (i.e. steel toe footwear, safety glasses W/side shields) is required. Noise level in the shop/warehouse may range from moderate to high. Must be flexible during peak season working overtime as needed. Occasional local travel may be required. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 

Why Work for Altorfer? 

At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the “A-Team” and is critical to our success. Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with. 

The Customer Service Rep is a professional sales and marketing position designed to improve our customer’s experience by following up on leads generated by marketing in real time and have the ability to close the sale immediately.  A key focus of this role is to make sure that our investments in marketing and lead generation are captured with tangible outcomes both in profit for the company and customer satisfaction/retention. The goal of this position is to re-establish, qualify, and maintain contact with small- to medium-sized customers to increase sales of equipment to retail customers.

• The Customer Service Rep is a position designed to educate and develop sales leaders at Altorfer. 
• This position will follow up on leads generated by our marketing department immediately, qualify them, and transact a sale/rental if possible. The sold attachment or machine will be handed over to the territory rep for delivery and/or demonstration to close. Commissions will be split between Customer Service Rep and Machine Sales Rep for leads or closed sales.
• Responsible for pricing machines and attachments and will serve as our main point of contact for distributing pricing for machines staged in front of our retail stores.
• Follow up on Construction related marketing campaigns and targeted “blitzes” in a given territory.
• This candidate will work closely with Sales and Marketing but focused as a Heavy Construction Customer Service Representative.

Additional Responsibilities:

• Adhere to company policies, procedures and regulations.
• Enable Altorfer to achieve its safety objectives by promoting a positive safety culture and adhering to all company safety policies, procedures and practices.
• Report any unsafe acts or conditions.
• Strive to improve processes at every available opportunity.
• Other duties and special projects as assigned.

• Ability to read and comprehend simple instructions, short correspondence, memos, and able to write simple correspondence.
• Military and veterans encouraged to apply.
• Must be able to effectively present information in one-on-one and small group situations to management and other employees of the organization.
• Ability to deliver Altorfer’s customer experience vision with an “Attitude of Service” for all internal and external customers on a consistent basis.
• Candidates must also possess a high level of professionalism, adaptability and integrity. 
• Must be results-oriented, self-directed individual with strong organizational and analytical skills, excellent communication and presentation skills, and the ability to handle multiple projects simultaneously.
• Proficient in Microsoft Excel and Word is a must.
• Travel for related work assignments or training is required. 
• High School Diploma or equivalent is required.
• Background in heavy equipment service preferred.
• Associate’s degree in business or related discipline strongly preferred.
• Must have a valid driver’s license and clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate).

This position will work in an office and outdoor environment. Travel is required roughly 50%. There may be times when you are required to go out into the service and warehouse area and will need to wear appropriate safety equipment (IE- Safety glasses or side shields). May, on a continuous basis, sit at desk for a long period of time; intermittently answer telephone and write or use a keyboard to communicate through written means. Must be able to walk, bend, lift up to 20lbs. Candidate must be flexible to work varying schedules and hours as needed. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 

Why Work for Altorfer? 

At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the “A-Team” and is critical to our success. Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with. 

The Customer Service Rep is a professional sales and marketing position designed to improve our customer’s experience by following up on leads generated by marketing in real time and have the ability to close the sale immediately.  A key focus of this role is to make sure that our investments in marketing and lead generation are captured with tangible outcomes both in profit for the company and customer satisfaction/retention. The goal of this position is to re-establish, qualify, and maintain contact with small- to medium-sized customers to increase sales of equipment to retail customers.

• The Customer Service Rep is a position designed to educate and develop sales leaders at Altorfer. 
• This position will follow up on leads generated by our marketing department immediately, qualify them, and transact a sale/rental if possible. The sold attachment or machine will be handed over to the territory rep for delivery and/or demonstration to close. Commissions will be split between Customer Service Rep and Machine Sales Rep for leads or closed sales.
• Responsible for pricing machines and attachments and will serve as our main point of contact for distributing pricing for machines staged in front of our retail stores.
• Follow up on Construction related marketing campaigns and targeted “blitzes” in a given territory.
• This candidate will work closely with Sales and Marketing but focused as a Heavy Construction Customer Service Representative.

Additional Responsibilities:

• Adhere to company policies, procedures and regulations.
• Enable Altorfer to achieve its safety objectives by promoting a positive safety culture and adhering to all company safety policies, procedures and practices.
• Report any unsafe acts or conditions.
• Strive to improve processes at every available opportunity.
• Other duties and special projects as assigned.

• Ability to read and comprehend simple instructions, short correspondence, memos, and able to write simple correspondence.
• Military and veterans encouraged to apply.
• Must be able to effectively present information in one-on-one and small group situations to management and other employees of the organization.
• Ability to deliver Altorfer’s customer experience vision with an “Attitude of Service” for all internal and external customers on a consistent basis.
• Candidates must also possess a high level of professionalism, adaptability and integrity. 
• Must be results-oriented, self-directed individual with strong organizational and analytical skills, excellent communication and presentation skills, and the ability to handle multiple projects simultaneously.
• Proficient in Microsoft Excel and Word is a must.
• Travel for related work assignments or training is required. 
• High School Diploma or equivalent is required.
• Background in heavy equipment service preferred.
• Associate’s degree in business or related discipline strongly preferred.
• Must have a valid driver’s license and clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate).

This position will work in an office and outdoor environment. Travel is required roughly 50%. There may be times when you are required to go out into the service and warehouse area and will need to wear appropriate safety equipment (IE- Safety glasses or side shields). May, on a continuous basis, sit at desk for a long period of time; intermittently answer telephone and write or use a keyboard to communicate through written means. Must be able to walk, bend, lift up to 20lbs. Candidate must be flexible to work varying schedules and hours as needed. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 

Why Work for Altorfer? 

At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the “A-Team” and is critical to our success. Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with. 

The overall function of a Product Support Solutions Representative is to focus on growing and sustaining Parts and Service sales. Increase Altofer's market share by providing cost saving solutions to help lower customer’s owning and operating costs. This job is an outside sales position that requires a significant amount of driving.

PRINCIPAL FUNCTIONS & RESPONSIBILITIES (including, but not limited to):

• Schedule customer visits in conjunction with PAR requirements.
• Effectively market/communicate offerings and campaigns that position Altorfer as the clear Product Support choice.
• Sell Altorfer goods and services as solutions that assist customers in lowering their equipment owning and operating costs.
• Provide feedback internally to drive change sufficient to meet market demands and provide viable customer solutions by participating in PSSR meeting/providing weekly territory updates to Product Support Field Sales Manager.
• Extensive knowledge of customer’s and territory (including financial status and past sales volume) well enough to forecast growth potential, select target accounts, and identify need for alternative solutions.
  Work safely at all times. Adhere to applicable safety policies
• Using Caterpillars ultrasonic measuring tool & CTS program to manage all track type machines within the PSSR’s territory
• Manage customer ground engaging tool needs, updating them on current options that lower their equipment owning and operating costs.
• Provide better customer experiences by educating the customer on various service facilities and capabilities while involving any necessary experts in the solution process.
• Monitor and communicate competitive information to assure Altorfer always has the advantage.
• Utilize available technology (Internet, Email) to stay current on latest offerings, developments, and campaigns in an effort to communicate current issues to customers.
• All customer quotes are presented in a thorough, professional manner.
• Document and communicate any issues that impact customer satisfaction to the appropriate area utilizing (CIM) Customer Issue Management. Seek assistance from Product Support Sales Manager for additional help in resolving an issue.
• Work within and promote corporate values.
  Effectively manage contact information, machine population, opportunities, activities, campaigns, utilizing Sale Link CRM software as outline in the SalesLink guidelines located on the company intranet.
  Must complete training requirements and meet timelines for each training module
• Follow up with all leads within 2 days as outlined in the SalesLink guidelines located on the company intranet.
• Utilize CIM (Customer Issue Management) software to track customer issues to ensure they are resolved in within 10 days.
• Perform basic (TAI) machine inspections
• Analyze customer oil samples, and advise them of corrective action

EDUCATION/QUALIFICATION/EXPERIENCE:

• A four year undergraduate degree from an accredited college preferred.
• Strong technical knowledge and understanding of heavy equipment / systems & components
• A minimum of at least five years demonstrated previous successful Outside sales record in the construction industry
• Valid Driver’s license
• Must have sales skills to effectively help the customer to overcome objections and close the sale.
• Must be a motivated self-starter.
• Must have interpersonal skills sufficient to assist customers and employees in a professional manor.
• Must have sufficient mechanic knowledge to understand customer equipment opportunities and to express these opportunities to the appropriate area within Altrofer.
• Must have sufficient knowledge to effectively utilize Internet, e-mail, spreadsheets, word processing programs and database management.
• Must be able to effectively utilize and/or be fluent in the following within the first 6 months of employment:

• SOS Interpretation
• SIS Web
• ET
• Infocast
• DBSI
• Sales Link
• VisionLink
• Storefront Applications
• PCS
• CTS
• CCR/CPT Programs
• Reman Core Criteria
• PSK’s

• Strong customer service Skills
• Strong organizational skills & detail oriented

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 

Why Work for Altorfer? 

At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the “A-Team” and is critical to our success. Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with. 

POSITION SUMMARY:

The purpose of the outside sales position in Southern Cook County is to provide sales and support to the Caterpillar products. The salesperson is to sell & Rent Caterpillar General Line Construction Products carried by Altorfer. Moreover, develop new business while maintaining current customer accounts while executing the company’s policies and procedures.

PRINCIPLE FUNCTIONS AND RESPONSIBILITES:

• Maintain sales in Southern Cook while reaching or exceeding the personal sales goals set by the Tractor Division.
• Create sales opportunities while maintaining current Altorfer customers.
• Setting regional marketing plans to penetrate the surrounding areas.
• Must be willing to take occasional sales calls after hours.
• Must be willing to call on customers out in the field.
• Organize and execute sales files, warranties, product rebates and financial documentation.
• Predictable and regular attendance is required.

SUPERVISORY RESPONSIBILITIES:

• Reports to the Sales Manager.
• This position does not require supervision of staff.

EDUCATION/QUALIFICATION/EXPERIENCE:

• Experience – Five years of relative outside sales experience is required for the position.
  

SKILLS/ABILITIES:

• Communication – Must handle incoming sales calls and face-to-face customer interactions thru product quotations and sales call procedures.
• Computer Skills – Must be proficient in Microsoft Office and have the ability to learn Caterpillar & Company software.
• Organizational – Must be well organized, proficient in time management and work well with both tractor personal and Altorfer employees
• Personal Management – Must work with the department to reach the goals set by management and follow all company policies.

Equal Opportunity Employer M/F/Disabled/Vets

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 

Why Work for Altorfer? 

At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the “A-Team” and is critical to our success. Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with. 

Maintain and grow parts and service sales within assigned territory.

• Assists customers with sales needs. This includes establishing, qualifying, maintaining contact with small to medium-sized customers to increase sales of machines, work tools, rentals, parts and service solutions.
• Mail and email electronic and other promotional campaigns to assigned accounts.
• Investigate and troubleshoot customer service issues.
• Make outbound follow-up calls to existing customers via telephone and e-mail cross-sell and up-sell.
• Handle inbound calls and convert them into sales.
• Other duties as assigned

• 4 year undergraduate degree from an accredited college preferred or 1-3 years related experience and/or training: or equivalent combination of education and experience.
• Mechanic knowledge preferred to understand customer equipment needs to provide the customer with equipment solutions.
• Strong customer service skills to maintain long term strategic relationships.
• Able to effectively network throughout the organization to obtain resources required to meet or exceed customer expectations.
• Strong computer skills needed for DBS, ServiceLink and SalesLink/CRM software, PSQ, and CAT Inspect. Must be familiar with programs such as Word, Excel, Outlook, and database management.
• Must be a self-starter with good time and territory management skills.
• Excellent interpersonal and communication skills are necessary for phone, in-person and email communications.
• Ability to work in a fast-paced environment as a well-organized team player.
• Willingness to learn with a prompt and strong attendance record.
• Must have a valid driver’s license with clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate).

This position works in an office environment, there will be times when you are required to go out into the service and warehouse area and will be required to wear close-toed shoes and safety glasses in designated areas. May, on a continuous basis, sit at desk for a long period of time; intermittently answer telephone and write or use a keyboard to communicate through written means. Some walking and lifting up to 20 lbs. may be required and wear appropriate safety equipment (IE- Safety glasses or side shields) when needed. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 

Why Work for Altorfer? 

At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the “A-Team” and is crucial to our success. Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with. 

This position is responsible for selling and renting new and used heavy construction equipment. Position covers the following Illinois territory: Counties include: Edgar, Douglas, Coles, Moultrie, Shelby, Cumberland, and Clark.

• Sell and rent new and used Caterpillar heavy construction equipment and allied products.
• Achieve maximum sales (new / used) and profitability in assigned territory by working with both existing customers and targeting new accounts.
• Focus on providing viable equipment solutions to our Heavy Construction customer base.
• Have a firm understanding of the used equipment market in order to effectively sell used machines and assess trade values.
• Meet or exceed market growth goals.
• Prepare sales presentations, reports and sales quotes.
• Perform other duties as assigned.

• Sales experience a plus
• Must reside or be willing to relocate to the territory.
• Construction knowledge desired.
• Must possess and display a positive, can-do attitude with the ability to create customer relationships.
• Ability to use “Value Added” selling techniques and models.
• Strong financial and negotiating skills are needed.
• Computer literate and proficient with using the Internet and Microsoft Office is required.
• Must possess excellent time management, organizational, and communication skills.
• Willingness to travel to trade shows, training sessions as requested.
• Must have a valid driver’s license with clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate).

This position will spend a good portion of time traveling to customer jobsites. May work in an office environment, sitting at a desk for a period of time to answer phone calls or use a keyboard to complete documents and communicate through email.  May on a continuous basis walk, bend and lift up to 75lbs. The noise level in the work environment is usually moderate to high. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 

Why Work for Altorfer? 

At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the “A-Team” and is critical to our success. Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with. 

The Customer Service Rep is a professional sales and marketing position designed to improve our customer’s experience by following up on leads generated by marketing in real time and have the ability to close the sale immediately.  A key focus of this role is to make sure that our investments in marketing and lead generation are captured with tangible outcomes both in profit for the company and customer satisfaction/retention. The goal of this position is to re-establish, qualify, and maintain contact with small- to medium-sized customers to increase sales of equipment to retail customers.

• The Customer Service Rep is a position designed to educate and develop sales leaders at Altorfer. 
• This position will follow up on leads generated by our marketing department immediately, qualify them, and transact a sale/rental if possible. The sold attachment or machine will be handed over to the territory rep for delivery and/or demonstration to close. Commissions will be split between Customer Service Rep and Machine Sales Rep for leads or closed sales.
• Responsible for pricing machines and attachments and will serve as our main point of contact for distributing pricing for machines staged in front of our retail stores.
• Follow up on Construction related marketing campaigns and targeted “blitzes” in a given territory.
• This candidate will work closely with Sales and Marketing but focused as a Heavy Construction Customer Service Representative.

Additional Responsibilities:

• Adhere to company policies, procedures and regulations.
• Enable Altorfer to achieve its safety objectives by promoting a positive safety culture and adhering to all company safety policies, procedures and practices.
• Report any unsafe acts or conditions.
• Strive to improve processes at every available opportunity.
• Other duties and special projects as assigned.

• Ability to read and comprehend simple instructions, short correspondence, memos, and able to write simple correspondence.
• Military and veterans encouraged to apply.
• Must be able to effectively present information in one-on-one and small group situations to management and other employees of the organization.
• Ability to deliver Altorfer’s customer experience vision with an “Attitude of Service” for all internal and external customers on a consistent basis.
• Candidates must also possess a high level of professionalism, adaptability and integrity. 
• Must be results-oriented, self-directed individual with strong organizational and analytical skills, excellent communication and presentation skills, and the ability to handle multiple projects simultaneously.
• Proficient in Microsoft Excel and Word is a must.
• Travel for related work assignments or training is required. 
• High School Diploma or equivalent is required.
• Background in heavy equipment service preferred.
• Associate’s degree in business or related discipline strongly preferred.
• Must have a valid driver’s license and clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate).

This position will work in an office and outdoor environment. Travel is required roughly 50%. There may be times when you are required to go out into the service and warehouse area and will need to wear appropriate safety equipment (IE- Safety glasses or side shields). May, on a continuous basis, sit at desk for a long period of time; intermittently answer telephone and write or use a keyboard to communicate through written means. Must be able to walk, bend, lift up to 20lbs. Candidate must be flexible to work varying schedules and hours as needed. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 

Why Work for Altorfer? 

At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the “A-Team” and is critical to our success. Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with.