QUALITY
Scale: 1 = Poor, 2 = Lacking, 3 = Average, 4 = Good, 5 = Excellent.
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CUSTOMER SERVICE
Scale: 1 = Poor, 2 = Lacking, 3 = Average, 4 = Good, 5 = Excellent.
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SUPPORT
Scale: 1 = Poor, 2 = Lacking, 3 = Average, 4 = Good, 5 = Excellent.
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