Preventative Maintenance

Cat® Equipment Maintenance Programs

Regularly scheduled routine maintenance is essential for maximizing uptime and extending the life of your heavy equipment. Altorfer offers a Cat® Preventive Maintenance (PM) program for Chicago-area equipment owners who want to keep their machines in top working condition and avoid costly major repairs. Our Cat equipment maintenance program is called a Customer Support Agreement and is offered through Cat Insurance. A Cat equipment maintenance plan is available for both new and used machines and cover a comprehensive set of data.

The Preventive Maintenance reports focus on three areas:

  • Contamination Control: More than 70% of hydraulic component failures can be traced to some type of contamination. Expert diagnostics and inspections can detect problems long before your operators can detect them.
  • SOS Fluids Analysis: Altorfer’s factory-trained interpreter provides expert analysis of component wear rates and makes recommendations.
  • Technical Inspections: Visual checks and operational assessments are performed during each PM service.


Whether you operate a single piece of Cat equipment, or an entire fleet, you need someone you know count on to know what it takes to keep your equipment operating at maximum efficiency and productivity. A Preventive Maintenance Agreement can help you maintain the efficiency of your Cat equipment at a surprisingly low cost. We’ll do the work on-site or at our professional service facilities. We will accommodate what is most convenient to you.

Basic Plan

The Basic Plan is a convenient, fixed-price partnership for the cost conscious customer to provide the customer with Cat PM Kits (parts, SOS sampling and analysis, services checklists), optional training on performing PMs and taking SOS samples, along with annual TA inspection and ET download for customers who performs their own maintenance, resulting in increased reliability and improved cost management.

Plus Plan

The Plus Plan is a partnership with cost conscious customers with the capacity to perform early hours PMs by proactively providing them with a fixed-price PM plan that includes all the necessary Cat PM Kits (parts, SOS sampling and analysis, checklists) for PM1 and PM2; training on performing PMs and taking SOS samples; and includes Product Link asset Watch and ET downloads. The Altorfer Industries Plus Plan includes dealer expertise and leverages Altorfer Industries’ capability to achieve improved reliability and uptime through performance of the more complex 1000 and 2000 hours PMs, allowing the customer to focus on their core business.

Premium Plan

The Premium Plan is for the busy professional focusing on their core competencies who wants to leverage the expertise of Altorfer Industries’ highly-skilled technicians to proactively manage their equipment with PL Health Watch and ET downloads. It performs all PMs while providing condition monitoring information and advice to minimize their operating cost and minimize their owning and operating cost with a fixed-price plan, and offers Cat financing to reduce the cash flow burden on the customer.

Benefits of a Cat Preventive Maintenance Program

If you’re already a Cat machine owner, you probably know Caterpillar offers a comprehensive standard warranty that ensures worry-free operation and excellent protection for your investment during the warranty period. Because Cat equipment is built to provide rugged reliability over many years, your machine’s lifespan is likely to extend well beyond the warranty period. Altorfer offers ESC to give you total peace of mind for as long as you own your machine.

New Equipment Coverage

The ESC for new machines is designed to provide you with the most comprehensive repair cost protection you’ll find anywhere. Select the level of coverage that best meets your needs. Options include Premier, which offers the most extensive equipment coverage, followed by Powertrain+Hydraulic and Powertrain.

No matter which of these three Cat maintenance plans for new equipment you choose, you get the backing of Cat Insurance and its extensive global resources. Warranty extensions are also available for your existing machines that are still covered by the factory warranty.

Used Equipment Coverage

Purchasing used equipment can cause a great deal of apprehension, as you can’t always be sure what you’re getting. With the Cat equipment maintenance plan for used machines from Altorfer, you can buy with complete confidence. Should any defects in parts or workmanship occur, you can take comfort in knowing it’s covered by ESC.

Our highly trained service technicians use only genuine Cat parts when performing service and repair work, and we keep a detailed maintenance record for every machine we service. With ESC, you can be sure your used machine will deliver the quality, reliability and productivity to help you maximize your heavy equipment dollar.

Contact Our Professionals to Learn More About Our Cat Equipment Maintenance Program

We invite you to talk to the professionals at Altorfer to learn more about how a Cat equipment maintenance plan can help Chicago-area businesses like yours save time and money.