Cat Undercarriage Systems Assurance | Altorfer Cat    

Assurance Programs

Cat® Undercarriage Assurance Programs (UAP)

Caterpillar® products are built to work hard. Expert system management capabilities make your system last, and fast dependable service will keep you up and running. Our Undercarriage Assurance Program has been expanded to demonstrate our commitment to provide the industry’s lowest cost-per-hour undercarriage systems. These product support offerings go beyond the standard new machine or parts warranty to show we will stand behind our products.

All major moving undercarriage components on Cat Track-Type Tractors, Track-Type Loaders and Excavators are covered.

To enroll, simply have your Product Support Solutions Representative (PSSR) sign you up, and follow recommended maintenance and service procedures. The following are the four types of undercarriage assurance programs.

Undercarriage Assurance Genuine

For purchases after January 1, 2008, the program coverage is 4 years, 4,000 hours, or until the assembly is 100% worn, whichever comes first. For purchases prior to January 1, 2008, the program coverage is 3 years, 4,000 hours, or until the assembly is 100% worn, whichever comes first. Genuine coverage is for the following types of failures:

  • Oil leaks and breakage on new link assemblies, rollers and idlers
  • Oil leaks on dealer rebuilt exchange rollers and rewelded/reshelled idlers
  • Breakage, under normal use, of new track shoes and sprockets/sprocket segments
  • Bushings with end grooving exceeding Cat re-use guidelines at turn time
  • Severe heavy spalling that covers 30% or more of the link rail surface
  • Loose hardware

Undercarriage Assurance Cat Classic

For a purchase after June 1, 2007, program coverage is 3 years, 4,000 hours, or until the assembly is 100% worn, whichever comes first. For a purchase prior to June 1 2007, there is no coverage. Classic coverage is for the following types of failures:

  • Oil leaks and breakage on new link assemblies, roller and idlers
  • Breakage, under normal use, of new track shoes and sprockets/sprocket segments
  • Bushings with end grooving exceeding Cat re-use guidelines at turn time
  • Severe, heavy spalling that covers 30% or more of the link rail surface
  • Loose hardware

Undercarriage Assurance Gold

For purchase after January 1, 2008, program coverage is 4 years, 6,000 hours, or until the assembly is 100% worn, whichever comes first. For purchase prior to January 1, 2008, program coverage is 3 years, 6,000 hours, or until the assembly is 100% worn, whichever comes first. Gold coverage is for the following types of failures on D11R/N/T Sleeve Bearing Track:

  • Oil leaks and breakage on new link assemblies, roller and idlers
  • Re-usability of pins, bushings, sleeve bearings, links and master links at bushing turn time

Undercarriage Assurance SystemOne

New SystemOneTM Undercarriage parts are covered for leakage and breakage for 4 years, 6,000 hours, or 100% wear, whichever comes first. (To qualify for program enrollment on replacement undercarriages, customers must purchase at least two link assemblies or a set of track rollers and/or idlers). SystemOne coverage is for the following types of failures:

  • Oil leaks and breakage on new link assemblies, rollers and idlers
  • Oil leaks on dealer welded or reshelled idlers, if resealed and installed with less than 50% wear
  • Breakage under normal use of new track shoes and sprocket segments

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