Altorfer Inc. Employment Opportunities - Cedar Rapids, Iowa

Cedar Rapids, IA- Heavy Equipment Facility
Warranty Administrator
Vacancy Number: 14-050

Responsibilities: Responsible for submitting and processing warranty claims, new and used warranty enrollments, warranty system administration and warranty general ledger balance. Verify all correct claim payments vs. amount claimed. Review any non-allowed or returned claims and resubmit claims for last-chance recovery. Submit and review other manufacturer warranties that have been authorized. Responsible for TM & R quotes and enrollments. Answer all coverage questions by phone or email from parts, service, and sales department. Run monthly and weekly warranty reports, and transfer the date to excel spreadsheets. Enter proper notes and delivery information in DBS, and work orders. Mail Urbanaís warranty invoices and assist with switchboard relief when needed.

Qualifications:  Bachelorís Degree or 2 years of equivalent experience. Knowledge and previous experience in Construction or Agriculture equipment industry preferred. Must be a self-starter with the ability to multi-task in a fast-paced environment. Computer literate and proficient with programs such as Microsoft Word, Excel, Access and Outlook required. Knowledge of DBS preferred. Ability to write professional business communication when sending emails, letters, notes, and documenting is required. Excellent customer service skills are needed. Must possess a valid driverís license (Motor Vehicle will be performed on final candidate). Please include a detailed resume when you apply.  To apply click here: https://home.eease.adp.com/recruit/?id=9156151


Cedar Rapids, IA- Heavy Equipment Facility
Payroll/Benefits Assistant
Vacancy Number: 14-082

Responsibilities: The Payroll/Benefits Assistant will report to the Payroll/Benefits Manager.  This is an addition to staff and we estimate that general duties will be payroll, benefit reports and admin, HR reports and filing.  In addition, this position will have front desk phone and mail relief and back-up duties. Payroll:  Will be trained to process the biweekly payroll and be the back-up for weekly and monthly payroll for a total of 800 employees over 3 states.  Will be fully cross trained in payroll and act as the first back-up to the Payroll Specialist. Benefits:  Mail benefit related notices and assist with the preparation of benefit remittances and applications. Reports: Will prepare benefit and 401(k) reports and assist with remittance contributions. HR:  Assist the Director of HR with special projects; assist HR Admin/Recruiter when needed (job postings, background checks); thoroughly learn ADP to assist with ADP 7.0 upgrade and eventually learn how to run reports as requested. Administrative:  Filing, make new hire packets and other duties as assigned. Will be one of two primary front desk phone/mail relief personnel when our receptionists are absent.

Qualifications:  1 - 3 Years of Payroll processing experience required. Previous ADP experience highly preferred. Advanced attention to detail along with being highly organized. Ability to multi-task and absorb interruptions throughout the day. Computer literate with strong knowledge of MS Office Suite and Outlook. Proven customer service skills. Good interpersonal skills and an ability to work with others. Positive, friendly, can-do attitude. Some local travel will be required. AA or BA highly preferred.  HS graduate required. Valid driverís license needed (Motor Vehicle Report will be performed on final candidate). Please include a detailed resume when you apply.  To apply click here: https://home.eease.adp.com/recruit/?id=10389181   


Cedar Rapids, IA- Heavy Equipment Facility
Customer Support Administrator
Vacancy Number: 14-080

Responsibilities: Welcomes on-site visitors and incoming phone calls to determine nature of business before forwarding the call. Will answers questions about Altorfer Inc. and provide guidance regarding directions and other information. Takes and delivers messages or transfers calls to appropriate personnel. Completes a variety of administrative duties, including use of Altorfer CRM software. Will work as part of two-member front-desk team and as part of this team, will share phone and mailroom responsibilities. A positive attitude, friendly disposition, and ability to multi-task are essential. Other duties as assigned

Qualifications: Two yearsí experience with a strong phone presence and proven, top-notch customer service skills. Computer literate required. Advanced computer operation knowledge, familiar with programs such as Microsoft, Excel and Outlook. Must have a clear, pleasant phone voice with the ability to communicate professionally. Must be a self-starter with good time management. Must be team oriented and willingness to adapt to change. Dependability and organizational skills a must. High School Diploma or equivalent is required. Must have a valid driverís license (Motor Vehicle Report will be performed on file candidate)   Please include a detailed resume when you apply.  To apply click here:               https://home.eease.adp.com/recruit/?id=10381811  


Cedar Rapids, IA- Heavy Equipment Facility
Service Clerk/Dispatcher
Vacancy Number: 14-079

Responsibilities: Provides administrative support to the Service Manager and the service staff that are assigned to Altorferís CR Hvy Equipment Service Department. Review expense books, credit card receipts, training expenses, benefit expenses, accident forms and follow-up, and completes these forms for Service Manager approval. Assists field and shop supervisors with job schedules, job openings, proper tax codes, repair progress, job review, work order notes, service report review, and invoicing. Also assists with work-in-progress review, credit returns, Reman cores, expense issues relating to daily activity in Service Office. Obtains backup material for warranty and policy reference material, as well as flat rates, standard jobs, and CSA pricing and scheduling. Perform back-up duties for Service Department Phones, Payroll review and entry, work order entry, and service office organization & appearance. Provide admin support to Service Staff as needed. An additional role would include Lube Truck Tech dispatching. Other duties as assigned

Qualifications: Minimum of 2 years of experience as an executive assistant or previous accounting/payroll experience required. Ability to read/ interpret documents such as service literature and procedure manuals. Knowledge of how to write and complete routine reports and correspondence forms. Must be able to handle general math to calculate figures and amounts, basic statistical reports and knowledge of how to draw and interpret bar graphs. Computer literate and proficient with programs such as Microsoft Word, Excel, Access and Outlook required. Ability to handle and problem solve service issues that might occur in a professional manner. Excellent communication skills (verbal and written) and customer service skills are needed creative. Must be team oriented and willing to adapt to change. Willingness to work overtime as needed. High School Diploma or equivalent is required. Must have a valid driverís license (Motor Vehicle Report will be performed on file candidate) Please include a detailed resume when you apply.  To apply click here: https://home.eease.adp.com/recruit/?id=10380511


Cedar Rapids, IA - Rental Store
Inside Sales/Counter Specialist
Vacancy Number: 14-078

Responsibilities: Responsible for assisting customers with sales and rental equipment needs. Enter all rental contracts, billing statements/invoices. Order supplies, sell supply items and responsible for re-stocking supply items. Answer calls and questions that customers have. Provide excellent customer service to all customers. Load and unload equipment when needed. Other duties as assigned

Qualifications:  2 years of previous construction equipment experience needed. General knowledge of construction equipment needed. Must be a self-starter with the ability to multi-task in a fast-paced environment. Computer literate and proficient with programs such as Microsoft Word, Excel, Access and Outlook required. Knowledge of DBS preferred. Good organizational skills with excellent communication skills (verbally & written) is required. Must be well organized and able to meet challenging deadlines. Previous customer service experience is required. Forklift or pallet jack experience preferred. Ability to lift 75-100lbs safely. High School Diploma or Equivalent required. Must possess a valid driverís license with clean driving record (Motor Vehicle will be performed on final candidate) Please include a detailed resume when you apply.  To apply click here: https://home.eease.adp.com/recruit/?id=10281431


Cedar Rapids, IA- Heavy Equipment Facility
Shop Technician
Vacancy Number: 14-064

Responsibilities: Perform service and repairs on Caterpillar and other types of heavy equipment. Trouble-shoot and repair engine, hydraulic, electrical and all other systems. Provide excellent customer service to all customers. Operate equipment in a safely manner to find diagnose errors or technical problems and determine proper solutions. Establish and maintain a service oriented relationship with customers and supervisors. Look up part numbers in equipment parts books or online. Complete service reports then enter the proper data into the computer systems. Other duties as assigned

Qualifications: Successful completion of a formal technical training program with a minimum of three yearsí experience required. Must have engine, electrical & hydraulic diagnostic, trouble shooting and repair skills. Computer literate required. Must be familiar with programs such as Microsoft, Excel and Outlook. Ability to follow all safety rules and wear proper safety equipment in the shop. Must be a self-starter with good time management. Excellent planning & organizational skills required. Must be team oriented and willingness to adapt to change. Previous experience and knowledge of part books. Ability to work overtime and some weekends when needed. Excellent communication skills (written, e-mail, and verbal) are necessary. MSHA certification is preferred. Must be able to lift up to 75-100lbs and provide your own tools. High School Diploma or equivalent is required. Must have a valid driverís license (Motor Vehicle Report will be performed on file candidate)Please include a detailed resume when you apply.  To apply click here: https://home.eease.adp.com/recruit/?id=9561721 


Cedar Rapids, IA - Power Systems Division
Parts Counter Specialist
Vacancy Number: 14-049

Responsibilities:  Assist walk-in and phone customers with sales and other needs. Computer input of parts orders, billing, stocking and selling of supply items. Ship and receive freight using a basic forklift to load and unload trucks. Operate a basic forklift and pallet jack to pick or move inventory when needed, and responsible for keeping record of parts inventory. Use computer parts books system to look up certain parts and process orders as they come in. Other parts and warehouse duties as assigned.

Qualifications:  Minimum of 2 years previous experience in parts operations, inventory control and warehouse experience. High School Diploma or equivalent required. Knowledge and clear understanding of the core parts operations needed. Must be dependable, well organized, and possess proven first-rate customer service ability. Previous forklift and pallet jack experience needed. Basic computer skills are needed especially with programs such as Microsoft, Excel, Outlook and knowledge of DBSI preferred. Ability to lift 75lbs, climb ladders and stairs on a daily basis. Must have valid driverís License (Motor Vehicle Report will be performed on final candidate), and CDL preferred. Please include a detailed resume when you apply.  To apply click here: https://home.eease.adp.com/recruit/?id=9119541  


Cedar Rapids, Iowa -  Power Systems Facility - ASAP
Electric Power Generation Field Technician
Vacancy Number: 13-064

Responsibilities: Provide exceptional service to customers by performing maintenance, diagnosis, and repairs to Electric Power Generation and Industrial equipment.  This includes paralleling switchgear and electrical controls.  Inspect and recommend service repair options.  Communicate between customer and field dispatch.  Excellent paperwork skills required.

Qualifications: Knowledge of Electric Power Generation equipment, engines, accessories, switchgear, and controls.  Ability to read electrical schematics, knowledge of proper electrical troubleshooting, and engine experience required.  Must be a self-starter with good time management, planning, organization, and commitment to detail.  Excellent customer service skills are necessary. Requires valid driverís license and DOT physical card. Please include a detailed resume when you apply.  To apply click here: https://home.eease.adp.com/recruit/?id=5502171   


Altorfer Inc. offers an industry leading compensation and benefit package plus excellent advancement opportunities. Apply today!